Contact

Contact

Email us with enough detail to understand what happened.

Do not include passwords, verification codes, or credit card numbers in your email.

Helpful details to include

• The page you were on and what you were doing
• The date and time
• Your device, such as iPhone, Android, or PC
• Any message shown on screen
• A screenshot with personal information removed

Reports and urgent issues

Use the menu on the relevant page to report a post or account. For urgent issues involving payment, shipping, personal information, or safety, begin the email subject with “URGENT.”

Deleting your account

After signing in, begin from “Leave RareDex” in Settings. If a Plant Handoff or payment is in progress, it must be safely completed or canceled first.

Requests concerning legal disclosures or personal information

To request disclosure of the operator's address or phone number, use the subject “Legal Disclosure Request.” For access, correction, suspension of use, or another request concerning retained personal data, use “Personal Information Request.” Include your registered email address, display name or public ID, and the action you are requesting. Information required to make an informed transaction decision will be provided without undue delay.

We may ask for additional information to verify your identity. Never send your password, verification code, or credit card number.